Terms & Conditions

Terms & Conditions

Last Updated: 13 August 2026

Welcome to UNIWEAR (“UNIWEAR”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of uniwear.online (the “Website”) and your purchase of products from us through the Website.

By accessing the Website, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies or notices displayed on the Website.

If you do not agree with these Terms, please do not use the Website.

1. About UNIWEAR

UNIWEAR is a sole proprietorship business operated by Vivek Rochwani.

Business Address:
BTM Layout, 2nd Stage, Bangalore, Karnataka – 560076, India

Website: uniwear.online

Customer Support / Grievance Contact:
Email: vivekrochwani28@gmail.com
Phone/WhatsApp: 9398985254

Customer Support Hours:
Monday to Sunday, 9:00 AM to 10:00 PM IST.

UNIWEAR currently sells and delivers products within India.

UNIWEAR is currently not registered under GST. If our tax registration status changes, applicable taxes and statutory charges will be reflected in accordance with applicable law.

2. Applicability and Acceptance

These Terms apply to all visitors, customers and users of the Website.

By using the Website or purchasing a product, you confirm that:

  • You have read and understood these Terms.
  • You agree to comply with them.
  • The information you provide to UNIWEAR is accurate and complete.
  • You will use the Website only for lawful purposes.
  • You will not use the Website in a manner that violates applicable law or the rights of UNIWEAR or any third party.

These Terms do not restrict or exclude any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.

3. Products

UNIWEAR offers physical clothing and related products, including, as applicable:

  • Men’s clothing
  • Women’s clothing
  • Kids’ clothing
  • School uniforms
  • Sportswear
  • Formal wear
  • Casual wear
  • School shoes
  • Bags
  • Accessories
  • Other clothing and apparel products displayed on the Website

Product availability, specifications, sizes, colours, designs and prices may change from time to time.

Where applicable, product descriptions, photographs, measurements and size information are provided to assist customers in making an informed purchasing decision.

Actual colours may vary slightly from images displayed on different screens or devices.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment confirmation.

If an ordered product becomes unavailable, UNIWEAR may contact you regarding an alternative product or cancel the affected order and provide an applicable refund.

We will not knowingly accept orders for products that are unavailable.

5. Eligibility

You may use the Website only if you are legally capable of entering into a binding contract under applicable law.

If you are under the applicable age of majority, you should use the Website and make purchases only with the involvement and consent of a parent or legal guardian.

Parents or legal guardians are responsible for transactions made by minors with their authorization.

6. Customer Information

When placing an order or using certain Website features, you may be required to provide information such as:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Payment-related information
  • Other information necessary to process your order

You agree to provide accurate and current information.

UNIWEAR is not responsible for delays, failed deliveries or other consequences caused by inaccurate, incomplete or outdated information supplied by the customer.

7. Customer Accounts

Where customer accounts are available, customers are responsible for maintaining the confidentiality of their account credentials and for activity carried out through their account.

You must notify UNIWEAR promptly if you believe your account has been accessed without authorization.

UNIWEAR may suspend or terminate an account where there is reasonable evidence of fraud, misuse, unlawful activity, abuse of promotions, security risks or violation of these Terms.

8. Pricing

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time.

The applicable price for an order is the price displayed at the time the order is placed, subject to correction of genuine technical, typographical or pricing errors.

Where a material pricing error occurs, UNIWEAR may cancel the affected order and refund any amount already paid for that order.

Shipping charges, if applicable, will be displayed at checkout.

9. Taxes

UNIWEAR is currently not GST registered.

Any taxes or statutory charges that become applicable to a transaction will be handled in accordance with applicable law.

UNIWEAR may update its tax registration and pricing practices if its legal or tax status changes.

10. Payment Methods

UNIWEAR may accept the following payment methods:

  • UPI
  • Credit cards
  • Debit cards
  • Cash on Delivery (where available)
  • Cash payments for applicable offline/physical-store transactions

Payment methods may vary depending on the order, location, product and technical availability.

An online order is subject to successful payment authorization or confirmation of the applicable payment method.

UNIWEAR does not store complete card credentials where payment processing is handled by a third-party payment provider.

Customers must use payment methods only when authorized to do so.

11. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication method.

An order confirmation acknowledges receipt of the order. UNIWEAR reserves the right to cancel an order in circumstances permitted by these Terms or applicable law.

Reasons for cancellation may include:

  • Product unavailability
  • Incorrect or obvious pricing error
  • Payment failure
  • Suspected fraudulent activity
  • Incorrect customer information
  • Delivery restrictions
  • Technical errors
  • Other legitimate operational or legal reasons

If UNIWEAR cancels a prepaid order, the applicable amount paid for the cancelled order will be refunded through the appropriate payment method, subject to applicable law and payment-provider processing.

12. Order Cancellation by Customer

Customers may request cancellation of an online order before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may instead use the applicable return process, where eligible.

UNIWEAR will process eligible cancellation refunds to the original payment method.

Refund timing may depend on the payment gateway, bank or financial institution.

13. Shipping and Delivery

UNIWEAR currently delivers within India.

The estimated delivery timeframe is generally 3–7 business days from order processing, subject to product availability, destination, courier operations and other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed delivery dates.

UNIWEAR offers free shipping on orders above ₹699, subject to the applicable shipping terms displayed at checkout.

Orders below the applicable free-shipping threshold may attract shipping charges displayed during checkout.

Delivery may be affected by:

  • Incorrect address information
  • Customer unavailability
  • Public holidays
  • Weather conditions
  • Courier delays
  • Transportation disruptions
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond UNIWEAR’s reasonable control

If an order cannot be delivered because of incorrect information supplied by the customer or repeated delivery failure, additional delivery charges may apply where permitted by law.

14. Delivery Risk and Inspection

Customers should inspect products promptly after delivery.

If a package appears materially damaged at the time of delivery, customers are encouraged to document the condition of the package and contact UNIWEAR as soon as reasonably possible.

This does not limit any statutory rights available to consumers under applicable law.

15. Online Return Policy

Eligible products purchased through the Website may be returned within 7 days from the date of delivery.

To qualify for a return, the product must generally:

  • Be in resalable condition.
  • Be unused and unworn.
  • Have the original clothing/product tag attached.
  • Be accompanied by the original bill/invoice or other valid proof of purchase.

UNIWEAR may inspect returned products before approving a return, refund or exchange.

Products that do not satisfy the applicable return conditions may be rejected, subject to applicable consumer rights and remedies.

16. Online Exchange Policy

Eligible online purchases may be exchanged within 7 days from delivery.

Exchange requests are subject to:

  • Product eligibility
  • Availability of the requested replacement
  • Original tag being attached
  • Original bill/invoice or valid proof of purchase
  • Product being in the required condition

If the requested replacement product or size is unavailable, UNIWEAR may offer another appropriate resolution, including a refund where applicable.

17. School Uniforms

School uniforms purchased from UNIWEAR are not eligible for return or exchange, subject to any non-excludable rights or remedies available under applicable law.

Customers should carefully verify the required school, design, size and product details before placing an order for school uniforms.

18. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact UNIWEAR promptly after delivery.

After verification of the issue, UNIWEAR will provide an appropriate exchange/replacement for the affected product, subject to availability and applicable law.

Customers may be asked to provide photographs, videos, order details or other reasonable evidence to help us investigate the issue.

A product will not be treated as defective merely because of ordinary wear and tear, misuse, improper care, washing contrary to care instructions, accidental damage or other damage caused after delivery, where applicable.

Nothing in this section limits rights or remedies available under applicable consumer-protection law.

19. Non-Returnable Products

School uniforms are specifically non-returnable and non-exchangeable under UNIWEAR’s stated policy.

Other products are generally eligible for return or exchange if they satisfy the applicable conditions in these Terms.

Where a product is specifically marked as non-returnable on its product page or at checkout, that restriction will be communicated to the customer before purchase, subject to applicable law.

20. Refund Policy

Where a return is approved and a refund is applicable, the refund will ordinarily be issued to the original payment method used for the transaction.

Refund processing may require reasonable processing time after the returned product has been received and inspected.

The actual time for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer or other financial institution.

If a refund cannot be completed through the original payment method, UNIWEAR may contact the customer to arrange an appropriate alternative method.

Refunds will not be used to restrict statutory consumer remedies.

21. Return and Exchange Shipping

For a damaged, defective or incorrect product attributable to UNIWEAR, UNIWEAR will arrange or bear the applicable return/exchange logistics cost as appropriate.

For customer-requested returns or exchanges that are not due to an error, defect or damage attributable to UNIWEAR, any applicable shipping or logistics charges will be communicated to the customer as part of the return/exchange process.

22. Offline Store Exchange Policy

For purchases made at a physical UNIWEAR store, exchanges are permitted within 24 hours of purchase, subject to:

  • Original bill being presented.
  • Product being eligible for exchange.
  • Product being in acceptable condition.
  • Original tags and applicable packaging being intact.

The offline store exchange policy is separate from the online 7-day return/exchange policy.

School uniforms remain non-returnable and non-exchangeable according to UNIWEAR’s stated policy, subject to applicable law.

23. Product Care and Customer Responsibility

Customers should follow the washing, drying, ironing, storage and other care instructions provided with products.

UNIWEAR is not responsible for damage resulting from improper care, misuse, alteration or treatment inconsistent with the product’s care instructions.

24. Promotions, Discounts and Offers

UNIWEAR may offer promotional campaigns including:

  • Discounts
  • Festival offers
  • Buy One Get One offers
  • Coupon codes
  • Limited-period promotions
  • Other promotional schemes

Unless expressly stated otherwise:

  • Promotions are subject to their specific terms.
  • Promotions may have validity periods.
  • Promotions cannot be exchanged for cash.
  • UNIWEAR may restrict misuse of promotional offers.
  • A customer may not use multiple promotions where the relevant offer does not permit combination.
  • UNIWEAR may cancel transactions involving demonstrable fraudulent or abusive use of promotions.

Any special return or exchange conditions applicable to a promotion will be communicated with that promotion, subject to applicable law.

25. Reviews, Ratings and User Content

Customers may be permitted to submit reviews, ratings, photographs, comments or other content (“User Content”).

By submitting User Content, you confirm that:

  • You have the right to submit the content.
  • The content is truthful to the best of your knowledge.
  • The content does not violate another person’s rights.
  • The content does not contain unlawful, abusive, defamatory, obscene, threatening or discriminatory material.
  • The content does not contain confidential or unnecessary personal information.
  • The content does not contain malware, spam or unauthorized advertising.

UNIWEAR may moderate, refuse, remove or restrict User Content that violates these Terms or applicable law.

By submitting User Content, you grant UNIWEAR a non-exclusive, royalty-free, worldwide licence to host, reproduce, display and use that content for operating, improving and promoting UNIWEAR and its products, subject to applicable law.

UNIWEAR does not claim ownership of your underlying intellectual property merely because you submit User Content.

26. Intellectual Property

All Website content owned or licensed by UNIWEAR, including:

  • Logos
  • Brand elements
  • Text
  • Graphics
  • Product photographs
  • Videos
  • Website design
  • Layout
  • Original marketing materials

is protected by applicable intellectual-property laws.

You may use the Website for personal and lawful shopping purposes only.

You must not, without prior written permission:

  • Copy or reproduce Website content for commercial purposes.
  • Reproduce UNIWEAR’s logo or branding.
  • Republish Website photographs or text.
  • Scrape or systematically collect Website content.
  • Create a competing commercial database using Website information.
  • Modify or commercially exploit UNIWEAR’s protected content.

Third-party trademarks and brand names displayed on the Website remain the property of their respective owners.

27. Acceptable Use

You agree not to use the Website to:

  • Commit or facilitate fraud.
  • Place fraudulent or unauthorized orders.
  • Provide false information.
  • Circumvent promotional restrictions.
  • Interfere with Website security.
  • Attempt unauthorized access.
  • Introduce malware or malicious code.
  • Use automated systems to scrape or abuse the Website.
  • Harass UNIWEAR employees or representatives.
  • Violate another person’s rights.
  • Engage in unlawful activity.
  • Interfere with the Website’s operation.

UNIWEAR may restrict access or take appropriate action where misuse is reasonably suspected.

28. Third-Party Services

The Website may use third-party services such as:

  • Payment processors
  • Courier and logistics providers
  • Analytics providers
  • Advertising platforms
  • Social-media services
  • WhatsApp
  • Hosting and technical-service providers

Third-party services may operate under their own terms and privacy policies.

UNIWEAR is not responsible for the independent policies, availability or actions of third-party services, except to the extent liability cannot lawfully be excluded.

29. Privacy and Personal Data

UNIWEAR may collect and process personal information necessary to operate the Website, process orders, provide customer support, deliver products, process payments, prevent fraud, improve services and conduct permitted marketing activities.

The Website may use:

  • Cookies
  • Google Analytics
  • Google Ads
  • Meta Pixel
  • WhatsApp
  • Email marketing
  • SMS marketing
  • Other analytics and marketing technologies

Use of personal information will be governed by UNIWEAR’s Privacy Policy and applicable data-protection laws.

UNIWEAR will implement reasonable measures appropriate to the nature of personal data and applicable legal requirements.

Where consent is required for a particular processing activity, UNIWEAR will seek such consent in accordance with applicable law.

Customers may have rights concerning their personal data, including rights relating to access, correction, withdrawal of consent and grievance/complaint mechanisms, to the extent provided by applicable law.

UNIWEAR does not intend to market its Website as an international service and currently delivers only within India. If UNIWEAR later expands to jurisdictions imposing additional privacy requirements, its privacy practices and policies may be updated accordingly.

30. Cookies

The Website may use cookies and similar technologies for purposes including:

  • Website functionality
  • Security
  • Remembering preferences
  • Analytics
  • Advertising
  • Measuring marketing performance
  • Improving user experience

Where applicable, customers may manage cookie preferences through available browser or Website controls.

Disabling certain cookies may affect Website functionality.

31. Disclaimer of Warranties

To the extent permitted by law, the Website and its features are provided on an “as available” basis.

UNIWEAR does not guarantee that:

  • The Website will always be available without interruption.
  • The Website will always be error-free.
  • All Website content will always be completely current.
  • Product availability will remain unchanged.
  • Delivery estimates will always be achieved.

This section does not exclude warranties, guarantees, representations or statutory rights that cannot lawfully be excluded under applicable Indian law.

32. Limitation of Liability

To the maximum extent permitted by applicable law, UNIWEAR will not be liable for indirect, incidental, special or consequential losses arising from use of the Website or products, except where such exclusion is prohibited by law.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded, including applicable statutory consumer rights, liability arising from fraud or other liability that cannot lawfully be excluded.

Where liability can lawfully be limited, UNIWEAR’s liability will be limited to the extent reasonably connected with the relevant transaction or service.

33. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold UNIWEAR, its proprietor, employees and representatives harmless from claims, losses, liabilities, costs and reasonable expenses arising from:

  • Your unlawful use of the Website.
  • Your violation of these Terms.
  • Fraudulent or unauthorized activities associated with your account.
  • Your User Content that violates another person’s rights.
  • Your violation of applicable law or third-party rights.

This clause does not require you to indemnify UNIWEAR for losses caused by UNIWEAR’s own unlawful conduct or liabilities that cannot lawfully be transferred to a customer.

34. Force Majeure

UNIWEAR will not be responsible for delay or failure to perform an obligation to the extent caused by circumstances beyond its reasonable control, including:

  • Natural disasters
  • Floods
  • Fire
  • Epidemics or pandemics
  • War
  • Terrorism
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Courier disruptions
  • Internet or telecommunications failures
  • Power failures
  • Other extraordinary events beyond reasonable control

Where reasonably possible, UNIWEAR will take commercially reasonable steps to mitigate the effects of such events.

35. Fraud and Abuse

UNIWEAR reserves the right to investigate suspected fraudulent, abusive or unlawful transactions.

Where reasonably justified and permitted by law, UNIWEAR may:

  • Cancel an order.
  • Restrict an account.
  • Restrict promotional benefits.
  • Decline future transactions.
  • Take appropriate legal or other action.

Any action taken under this clause will remain subject to applicable law and consumer rights.

36. Grievance Redressal

For questions, complaints or grievances concerning an order or the Website, customers may first contact UNIWEAR using the details below.

Grievance Officer:
Vivek Rochwani

Email: vivekrochwani28@gmail.com
Phone/WhatsApp: 9398985254
Address: BTM Layout, 2nd Stage, Bangalore, Karnataka – 560076, India
Grievance/Support Hours: Monday to Sunday, 9:00 AM to 10:00 PM IST

UNIWEAR will endeavour to acknowledge and address grievances within the period prescribed by applicable law.

Nothing in this grievance process prevents a consumer from exercising any statutory right to approach an appropriate consumer authority, commission, court or other legally available forum.

37. Consumer Rights

Nothing in these Terms is intended to:

  • Remove statutory consumer rights.
  • Restrict a consumer from exercising remedies available under applicable law.
  • Misrepresent a consumer’s legal rights.
  • Exclude a remedy that cannot lawfully be excluded.

Where these Terms conflict with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.

38. Dispute Resolution

If you have a concern or dispute, we encourage you to first contact UNIWEAR so that we can attempt to resolve the matter promptly.

Nothing in this section prevents a consumer from exercising statutory remedies available under Indian consumer-protection law.

Subject to applicable law and mandatory consumer jurisdiction rules, these Terms will be governed by the laws of India.

Subject to applicable law, courts and competent authorities in Bangalore, Karnataka may have jurisdiction over disputes arising from these Terms or transactions with UNIWEAR.

39. Changes to These Terms

UNIWEAR may update these Terms from time to time to reflect:

  • Changes in law.
  • Changes in our products or services.
  • Changes in Website functionality.
  • Changes in business practices.
  • Security or operational requirements.

The latest version will be published on the Website with the applicable “Last Updated” date.

Material changes will be communicated through appropriate Website or customer-communication channels where required by law.

Your continued use of the Website after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

40. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or severed only to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

41. Waiver

Failure by UNIWEAR to enforce a provision of these Terms does not constitute a waiver of its right to enforce that provision later.

42. Entire Agreement

These Terms, together with the applicable policies and notices referenced on the Website, constitute the agreement governing your use of the Website and purchase of products from UNIWEAR, except where additional written terms expressly apply to a particular transaction.

43. Assignment

You may not transfer or assign your rights or obligations under these Terms without UNIWEAR’s prior written consent, except where such restriction is prohibited by law.

UNIWEAR may transfer or assign its rights and obligations where reasonably necessary for business restructuring, sale, succession or operation of the business, subject to applicable law.

44. Contact Us

For questions regarding these Terms, orders, returns, exchanges or other customer-service matters:

UNIWEAR
Proprietor: Vivek Rochwani
Address: BTM Layout, 2nd Stage, Bangalore, Karnataka – 560076, India
Email: vivekrochwani28@gmail.com
Phone / WhatsApp: 9398985254
Customer Support Hours: Monday to Sunday, 9:00 AM to 10:00 PM IST
Website: uniwear.online

By using uniwear.online or placing an order through the Website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to your rights under applicable law.