Privacy Policy

Privacy Policy

Last Updated: 13 August 2026

At UNIWEAR, operated as a sole proprietorship by Vivek Rochwani, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our services.

This Privacy Policy explains how UNIWEAR collects, uses, stores, shares and protects personal information when you use uniwear.online (“Website”).

By using our Website or providing personal information to us, you acknowledge that you have read this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Return & Refund Policy.

1. About UNIWEAR

Business Name: UNIWEAR
Proprietor: Vivek Rochwani
Business Address: BTM Layout, 2nd Stage, Bangalore, Karnataka – 560076, India
Website: uniwear.online

Customer Support & Privacy Contact

Email: vivekrochwani28@gmail.com
Phone / WhatsApp: 9398985254
Support Hours: Monday to Sunday, 9:00 AM to 10:00 PM IST

Grievance Officer

Name: Vivek Rochwani
Email: vivekrochwani28@gmail.com
Phone: 9398985254
Address: BTM Layout, 2nd Stage, Bangalore, Karnataka – 560076, India

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • uniwear.online
  • Online orders
  • Customer accounts
  • Checkout
  • Customer-support communications
  • WhatsApp communications
  • Email communications
  • SMS communications
  • Product reviews and ratings
  • Customer-submitted photographs
  • Cookies and similar technologies
  • Marketing and advertising interactions
  • Other online interactions with UNIWEAR

This policy does not necessarily govern information collected independently by third-party platforms that operate under their own privacy policies.

3. Information We Collect

Depending on how you interact with UNIWEAR, we may collect the following categories of information.

3.1 Personal and Contact Information

This may include:

  • Full name
  • Email address
  • Mobile/telephone number
  • WhatsApp number
  • Billing address
  • Shipping address
  • City, state and PIN code
  • Other contact information you voluntarily provide

3.2 Order Information

When you purchase products, we may collect:

  • Products purchased
  • Product sizes
  • Product colours
  • Order number
  • Order date
  • Order value
  • Delivery information
  • Return/exchange information
  • Cancellation information
  • Customer communications relating to an order

3.3 Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, we may receive information such as:

  • Payment status
  • Transaction reference
  • Payment method
  • Payment date
  • Order amount
  • Refund information

We do not intend to store complete credit-card or debit-card credentials on our own systems where payment processing is handled by a third-party payment provider.

Payment providers may independently process information under their own privacy policies and terms.

3.4 Account Information

If customer accounts are available, we may collect information associated with the account, such as:

  • Name
  • Email address
  • Mobile number
  • Login information
  • Saved addresses
  • Order history
  • Account preferences

3.5 Customer Communications

When you contact UNIWEAR through email, phone, WhatsApp, forms or other communication channels, we may retain information necessary to respond to your enquiry, resolve your complaint, process an order or provide customer support.

3.6 Reviews, Ratings, Photos and Other Content

Customers may be able to submit:

  • Product reviews
  • Ratings
  • Photographs
  • Comments
  • Other voluntarily submitted content

Information contained in such submissions may become publicly visible if the content is published on the Website or another UNIWEAR marketing channel.

Please do not submit unnecessary personal information about yourself or another person in a public review.

3.7 Technical Information

When you visit the Website, certain technical information may automatically be collected, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location information
  • Pages visited
  • Referring pages
  • Time spent on pages
  • Website interactions
  • Device identifiers
  • Cookies and similar identifiers
  • Error and diagnostic information

The exact information collected may depend on your device, browser and the services enabled on the Website.

4. How We Collect Information

We may collect information:

  • Directly from you
  • When you create an account
  • When you place an order
  • During checkout
  • When you request a return or exchange
  • When you contact customer support
  • Through WhatsApp
  • Through email
  • Through SMS
  • When you submit a review or rating
  • Through cookies
  • Through analytics technologies
  • Through advertising technologies
  • Through payment providers
  • Through delivery and logistics providers
  • From other service providers involved in operating our Website

5. How We Use Your Information

UNIWEAR may use personal information for legitimate business purposes and, where required, on the basis of your consent or another lawful basis.

We may use your information to:

Process Orders

  • Accept and process orders
  • Confirm purchases
  • Process payments
  • Arrange delivery
  • Provide invoices
  • Manage cancellations
  • Process returns
  • Process exchanges
  • Process refunds

Provide Customer Support

  • Respond to enquiries
  • Handle complaints
  • Resolve delivery issues
  • Handle return/exchange requests
  • Investigate damaged, defective or incorrect products
  • Communicate about orders

Operate the Website

  • Maintain Website functionality
  • Authenticate accounts
  • Improve Website performance
  • Detect technical problems
  • Maintain security
  • Prevent fraud and abuse

Improve Products and Services

We may use aggregated or appropriately protected information to understand customer behaviour, improve products, improve Website usability and enhance customer experience.

Marketing and Advertising

Where permitted by applicable law and, where required, based on your consent or applicable lawful basis, we may use information to:

  • Send promotional emails
  • Send SMS marketing messages
  • Send WhatsApp communications
  • Display relevant advertising
  • Measure advertising effectiveness
  • Create permitted advertising audiences
  • Conduct remarketing
  • Promote products and offers

You may opt out of marketing communications as described below.

6. Cookies and Similar Technologies

UNIWEAR uses cookies and similar technologies to help operate and improve the Website.

Cookies may be used for:

  • Essential Website functionality
  • Security
  • Remembering preferences
  • Shopping-cart functionality
  • Analytics
  • Advertising
  • Measuring marketing campaigns
  • Understanding Website usage

Some cookies may be placed by third-party service providers.

You can manage cookies through your browser settings and, where provided, Website cookie controls.

Disabling certain cookies may affect Website functionality.

7. Analytics Services

UNIWEAR may use Google Analytics to understand how visitors interact with the Website.

Analytics information may help us understand:

  • Number of visitors
  • Popular pages
  • Traffic sources
  • General user behaviour
  • Website performance
  • Conversion activity

Google may process information according to its own policies and contractual arrangements.

UNIWEAR does not use analytics information to intentionally identify you personally unless such processing is necessary for a stated and lawful purpose.

8. Advertising and Marketing Technologies

UNIWEAR may use advertising and measurement technologies including:

  • Google Ads
  • Meta advertising technologies
  • Meta Pixel
  • Other permitted advertising or analytics technologies

These technologies may allow us to measure advertising performance, understand Website activity and show advertisements to relevant audiences.

Where required by applicable law, UNIWEAR will obtain appropriate consent before engaging in activities requiring consent.

You may be able to control advertising preferences through the relevant platform, your browser or available Website controls.

9. WhatsApp, Email and SMS

UNIWEAR may use WhatsApp, email and SMS to communicate with customers.

These communications may include:

Transactional communications

  • Order confirmations
  • Payment updates
  • Shipping updates
  • Delivery updates
  • Return/exchange updates
  • Refund information
  • Customer-service responses

Promotional communications

Where permitted by law and subject to applicable consent/opt-out requirements:

  • Offers
  • Discounts
  • New products
  • Festival promotions
  • Other marketing communications

You can request to stop promotional communications at any time using the unsubscribe mechanism provided or by contacting UNIWEAR.

Please note that opting out of promotional communications does not necessarily stop essential transactional or service-related communications.

10. Information Sharing

UNIWEAR does not sell your personal information as a standalone product.

We may share information with trusted third parties where reasonably necessary to operate our business, provide services, comply with law or fulfil the purposes described in this Privacy Policy.

These parties may include:

Payment Providers

Payment processors may process information necessary to authorize and complete payments.

Delivery and Logistics Providers

Courier and logistics companies may receive information such as:

  • Name
  • Delivery address
  • Phone number
  • Order details

This is necessary to deliver your order.

Technology and Hosting Providers

We may use third-party providers for:

  • Website hosting
  • Website security
  • Cloud services
  • Databases
  • Email
  • Technical support
  • Backup services

Analytics Providers

We may share or allow access to appropriate information through analytics technologies such as Google Analytics.

Advertising Platforms

We may use Google Ads, Meta Pixel and similar services for advertising measurement and permitted marketing activities.

Communication Providers

Information may be processed by providers supporting:

  • Email
  • SMS
  • WhatsApp
  • Customer communication

Professional or Legal Advisors

Information may be disclosed where reasonably necessary to obtain legal, accounting, professional or compliance advice.

Government and Law-Enforcement Authorities

We may disclose information where required or permitted by applicable law, legal process, court order or government request.

11. Third-Party Links and Services

The Website may contain links or integrations with third-party services.

Examples may include:

  • Payment services
  • WhatsApp
  • Instagram
  • Facebook
  • Google services
  • Courier tracking
  • Other websites or platforms

When you leave the UNIWEAR Website or interact directly with a third-party service, that third party may process your information according to its own privacy policy.

UNIWEAR is not responsible for the independent privacy practices of third-party websites or services.

12. Data Retention

UNIWEAR retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing orders
  • Providing customer support
  • Managing returns and exchanges
  • Accounting and financial records
  • Legal and regulatory compliance
  • Resolving disputes
  • Preventing fraud
  • Maintaining business records
  • Exercising or defending legal claims

Different types of information may be retained for different periods depending on the nature of the information and applicable legal requirements.

When information is no longer reasonably required, UNIWEAR may delete, anonymize or securely dispose of it, subject to applicable legal or legitimate business requirements.

13. Data Security

UNIWEAR takes reasonable measures appropriate to the nature of the personal information we process to protect information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

Security measures may include appropriate access controls, technical safeguards, organizational procedures and security monitoring.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Accordingly, UNIWEAR cannot guarantee absolute security of information transmitted over the internet.

14. Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information.

These may include the ability to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a grievance concerning processing of your information.
  • Exercise other rights available under applicable data-protection law.

Requests may be submitted using the contact details provided in this Privacy Policy.

UNIWEAR may need to verify your identity before acting on certain requests to protect your account and information.

Where a request cannot legally or reasonably be fulfilled, UNIWEAR may explain the applicable reason, subject to law.

15. Marketing Opt-Out

You may stop receiving promotional communications by:

  • Using the unsubscribe option included in promotional emails.
  • Following the opt-out instructions included in applicable SMS communications.
  • Requesting removal from promotional WhatsApp communications.
  • Contacting UNIWEAR at vivekrochwani28@gmail.com.
  • Contacting us at 9398985254.

Stopping promotional communications does not prevent UNIWEAR from sending essential communications relating to orders, payments, deliveries, returns, refunds, security or customer service.

16. Children’s Privacy

UNIWEAR sells children’s clothing and school uniforms, but the Website is not intended to encourage children to independently provide personal information or enter into transactions without appropriate parental or guardian involvement.

Where a purchase concerns a child, the parent or legal guardian should provide the information and place the order where required.

If UNIWEAR becomes aware that personal information has been collected from a child in circumstances where applicable law requires parental consent or other safeguards, UNIWEAR will take appropriate steps consistent with applicable law.

17. International Data Transfers

UNIWEAR currently operates and delivers within India.

Some third-party technology, analytics, advertising, payment, hosting or communication providers used by UNIWEAR may process information through infrastructure located outside India.

Where personal information is processed outside India, UNIWEAR will take appropriate steps required by applicable law and applicable contractual or organizational safeguards.

18. Data Breaches and Security Incidents

If UNIWEAR becomes aware of a personal-data breach requiring notification under applicable law, UNIWEAR will take the steps required by applicable legal and regulatory requirements.

Depending on the nature and seriousness of an incident, this may include:

  • Investigating the incident
  • Taking steps to contain the incident
  • Implementing remedial security measures
  • Notifying affected individuals where legally required
  • Notifying relevant authorities where legally required

19. Payment Security

Online payments may be processed through third-party payment providers.

UNIWEAR does not request customers to disclose complete card PINs, passwords, OTPs or other confidential authentication credentials through email, WhatsApp, SMS or telephone calls.

You should never share an OTP, card PIN, CVV or online-banking password with anyone claiming to represent UNIWEAR.

If you receive a suspicious communication requesting such information, contact UNIWEAR through the official contact details in this Privacy Policy.

20. Fraud Prevention

UNIWEAR may process information to identify and prevent:

  • Fraudulent transactions
  • Payment abuse
  • Fake accounts
  • Promotional abuse
  • Unauthorized use of customer accounts
  • Suspicious orders
  • Other unlawful activities

Where reasonably necessary and permitted by law, information may be shared with payment providers, logistics providers, professional advisers, law-enforcement authorities or other relevant parties.

21. Reviews and Public Content

If you submit a product review, rating, photograph or other content and UNIWEAR publishes it publicly, certain information associated with the submission may be visible to other Website visitors.

Please avoid including:

  • Home addresses
  • Phone numbers
  • Financial information
  • Passwords
  • Government identification numbers
  • Sensitive personal information
  • Personal information belonging to another person

UNIWEAR may remove content that violates applicable laws, our Terms & Conditions or reasonable content standards.

22. Changes to Personal Information

If your personal information changes or you believe information held by UNIWEAR is inaccurate, you may contact us using the details below.

We will take reasonable steps to correct information where appropriate and legally required.

23. Third-Party Privacy Policies

This Privacy Policy applies to UNIWEAR’s processing activities.

Third-party providers may have their own privacy policies and terms, including providers associated with:

  • Google
  • Meta
  • WhatsApp
  • Payment services
  • Courier services
  • Hosting providers
  • Analytics services
  • Email/SMS providers

You should review the privacy policies of third-party services when interacting directly with those services.

24. Changes to This Privacy Policy

UNIWEAR may update this Privacy Policy periodically to reflect:

  • Changes in applicable law
  • Changes in our business
  • New Website functionality
  • Changes to our service providers
  • Changes in data-processing practices
  • Security improvements
  • Regulatory requirements

The updated version will be published on this page with a revised Last Updated date.

Where required by applicable law, UNIWEAR may provide additional notice or seek consent for material changes.

25. Grievance Redressal

If you have a question, concern or complaint regarding your personal information or this Privacy Policy, please contact:

Grievance Officer:
Vivek Rochwani

Email: vivekrochwani28@gmail.com
Phone / WhatsApp: 9398985254
Address: BTM Layout, 2nd Stage, Bangalore, Karnataka – 560076, India
Hours: Monday to Sunday, 9:00 AM to 10:00 PM IST

We will review and address privacy-related grievances in accordance with applicable law.

26. Contact Us

For privacy questions, data requests or concerns:

UNIWEAR
Proprietor: Vivek Rochwani
Address: BTM Layout, 2nd Stage, Bangalore, Karnataka – 560076, India

Email: vivekrochwani28@gmail.com
Phone / WhatsApp: 9398985254
Website: uniwear.online

Customer Support Hours:
Monday to Sunday, 9:00 AM to 10:00 PM IST

27. Legal Compliance

UNIWEAR intends to handle personal information in accordance with applicable Indian laws and regulations, including applicable provisions concerning consumer protection, electronic commerce and digital personal data protection.

This Privacy Policy is intended to be interpreted consistently with applicable law. Where a mandatory legal requirement conflicts with a provision of this Privacy Policy, the mandatory legal requirement will prevail to the extent of the conflict.

By using uniwear.online, you acknowledge that you have read this Privacy Policy and understand how UNIWEAR may collect and process personal information as described above, subject to applicable law.