Refund & Return Policy

Thank you for shopping with Uniwear.

We want you to have a smooth and reliable shopping experience. This Refund & Return Policy explains when products purchased through the Uniwear website can be returned, replaced, or refunded, and the procedure customers must follow.

By placing an order through our website, you acknowledge and agree to the terms of this Refund & Return Policy, subject always to your rights under applicable Indian law.

1. About This Policy

This policy applies to products purchased through the Uniwear website for delivery within India.

Uniwear currently sells men’s clothing online, including:

T-shirts
Kurtas
Sherwanis
Other men’s wear products listed on the website

This policy applies only to eligible online purchases.

2. Return Period

Eligible products may be returned within 7 days from the date of delivery.

Customers must submit a return request within the 7-day return period and before sending the product back to Uniwear.

Return requests submitted after the 7-day period will generally not be accepted, except where a different remedy is required under applicable law, including in relation to defective, damaged, or incorrectly supplied products.

3. Return Eligibility

A product will generally be eligible for return only when all of the following conditions are satisfied:

The return request is submitted within 7 days of delivery.
The product is unused.
The product is unwashed.
The product has not been altered, damaged, or misused.
The original product tags are still attached.
The original bill/invoice is available.
The product is returned in a condition suitable for inspection and resale.
The product has not been purchased as part of a non-returnable category, sale, promotional, or bulk order.

Uniwear reserves the right to inspect returned products before approving a refund.

4. Non-Returnable Products

The following products are not eligible for normal customer-initiated returns:

Socks
Innerwear
School uniforms
Products purchased as part of a sale or discounted offer
Clearance or other products specifically identified on the website as non-returnable
Bulk orders
Products that have been used or worn
Products that have been washed
Products with missing or removed tags
Products without the required bill/invoice
Products damaged or altered after delivery due to customer handling or use

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable Indian law.

5. Sale and Discounted Products

Products purchased under a sale, discount, clearance, or similar promotional pricing are not eligible for normal returns or refunds.

However, if Uniwear has supplied a product that is defective, damaged, or materially incorrect, customers should contact us promptly so that the matter can be reviewed and an appropriate remedy can be provided in accordance with applicable law.

6. Exchanges

Uniwear does not currently offer customer-requested online exchanges.

For example, customers cannot request an exchange online simply because:

They selected the wrong size.
They changed their mind.
They want another colour.
They want another product.

However, if Uniwear sends a product that is incorrect, damaged, defective, or the wrong size due to an error on our part, we will arrange a replacement with the applicable correct/same product, subject to availability and verification.

7. Damaged or Defective Products

If a product arrives damaged or defective, please contact Uniwear as soon as possible.

Customers may be asked to provide photographs, videos, order information, or other reasonable information necessary to verify the issue.

After verification, Uniwear may provide a replacement with the same product, subject to availability.

The replacement process will not affect any rights available to the customer under applicable law.

8. Wrong Product or Incorrect Size Sent by Uniwear

If Uniwear sends you:

The wrong product;
The wrong size due to a packing/order fulfilment error; or
A product materially different from what was ordered,

please contact us promptly.

After verification, Uniwear will arrange a replacement with the correct/same product, subject to availability.

Eligible return pickup in such circumstances will be provided at no additional cost to the customer.

9. Customer-Caused Damage or Misuse

A return or refund may be rejected where the product has been damaged, altered, washed, stained, worn, misused, or otherwise deteriorated after delivery due to customer handling or use.

Examples may include:

Washing or improper cleaning;
Staining;
Tears or physical damage;
Alteration or tailoring;
Improper ironing;
Damage caused by misuse;
Normal wear and tear;
Removal or damage of product tags.

Uniwear may inspect the returned product before approving the return or refund.

10. Return Pickup

For an eligible return approved by Uniwear, return pickup will be provided free of charge.

Customers should not send products back independently unless instructed by Uniwear.

Once a return request is approved, Uniwear will provide the applicable return instructions and arrange the return pickup.

11. Return Process

To request a return, customers can contact Uniwear through any of the following channels:

Website return request facility;
Email;
WhatsApp; or
Phone.

Customers should provide relevant order details and explain the reason for the return.

Customers must obtain return approval/instructions before sending the product back.

After the product is received, Uniwear will inspect it to determine whether it satisfies the applicable return conditions.

12. Refunds

For an eligible customer-initiated return that has been approved after inspection, Uniwear will provide a refund of the product purchase price.

The original delivery/shipping charge is not refundable.

Refunds will be processed within 7 business days after Uniwear receives and approves the returned product.

The time taken for the refunded amount to appear in the customer’s bank account or UPI account may additionally depend on the customer’s bank, payment service provider, or payment processing system.

13. Refund Method

Refunds may be issued through:

UPI; or
Bank account transfer.

For Cash on Delivery orders, customers may be required to provide valid bank account or UPI details necessary to process the refund.

Customers are responsible for providing accurate refund/payment information. Uniwear will not be responsible for delays caused by incorrect information supplied by the customer.

14. Return Inspection and Rejection

All returned products are subject to inspection.

A return or refund may be rejected if the product does not satisfy the requirements of this policy, including where:

The product has been used or worn;
The product has been washed;
Tags are missing;
The bill/invoice is unavailable where required;
The product has been altered;
The product has been damaged due to customer handling or misuse;
The return was requested after the applicable return period;
The product belongs to a non-returnable category; or
The product was purchased as a bulk order or non-returnable promotional/sale product.

If a return or refund is rejected, Uniwear will communicate the reason for rejection to the customer.

15. Cancellation of Orders

Customers may cancel an online order before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible through the normal cancellation process.

Customers should contact Uniwear as soon as possible if they wish to cancel an order.

16. Order Modification

Customers may request changes to an order only before the order has been shipped.

Depending on the status of the order and product availability, Uniwear may allow changes to the applicable product/order details.

Once an order has been shipped, modifications may not be possible.

17. Cash on Delivery Orders

Uniwear accepts Cash on Delivery for eligible orders within India.

Customers are expected to accept legitimate COD orders that they have placed.

If a customer repeatedly places COD orders and refuses to accept them without properly cancelling the order, Uniwear reserves the right, subject to applicable law, to:

Restrict or disable COD availability for that customer;
Require prepaid payment for future orders; and/or
Restrict future orders where there is reasonable evidence of fraudulent or abusive behaviour.

This measure is intended to prevent misuse of COD services and protect the interests of both Uniwear and genuine customers.

18. Fraudulent or Abusive Returns

Uniwear reserves the right to investigate suspected fraudulent or abusive activity associated with orders, returns, refunds, or replacement requests.

Examples may include:

Returning a different product from the one purchased;
Product swapping;
Repeated fraudulent damage claims;
Deliberately damaging products;
Returning used products as unused;
Providing false information;
Repeated abuse of the return/refund system; or
Other conduct reasonably indicating fraud or misuse.

Where permitted by applicable law, Uniwear may reject fraudulent claims and restrict or cancel future orders associated with fraudulent or abusive activity.

19. Bulk Orders

Bulk orders are non-returnable.

Customers placing bulk orders are responsible for reviewing and confirming their requirements before placing the order.

This provision does not limit any rights or remedies that cannot legally be excluded under applicable Indian law, including remedies relating to defective or incorrectly supplied goods where applicable.

20. Manufacturer Warranty

Uniwear products currently do not carry a separate manufacturer warranty unless a specific product listing expressly states otherwise.

Where a particular product is subject to a manufacturer’s warranty or guarantee in the future, the applicable terms will be communicated with or on the relevant product listing.

21. Shipping Territory

Uniwear currently accepts and delivers online orders within India only.

International orders are not currently accepted.

22. Customer Responsibilities

Customers are responsible for:

Providing accurate delivery and contact information;
Selecting the correct product and size when placing an order;
Checking the product after delivery;
Keeping the original bill/invoice;
Keeping product tags attached until they are satisfied with the product;
Following the return procedure;
Reporting eligible issues within the applicable time period; and
Providing accurate bank or UPI information when required for refunds.

23. Consumer Rights

This policy is intended to clearly explain Uniwear’s normal return, replacement, refund, and cancellation procedures.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right, statutory remedy, or legal protection that cannot lawfully be excluded or restricted under applicable Indian law.

Uniwear’s e-commerce operations are subject to applicable Indian consumer protection and e-commerce laws, including the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.

24. Policy Changes

Uniwear may update or modify this Refund & Return Policy from time to time to reflect changes in our business practices, products, technology, or applicable laws and regulations.

The updated version will be published on this website with the revised “Last Updated” date.

The policy applicable to an order will generally be the policy in effect at the relevant time, subject to applicable law.

25. Contact Us

If you have questions regarding a return, replacement, cancellation, or refund, please contact us:

Uniwear

Email: vivekrochwani28@gmail.com
Phone / WhatsApp: +91 93989 85254
Support Hours: 9:00 AM to 10:00 PM, Monday to Sunday
Location: Bengaluru, Karnataka, India

For returns, please contact us before sending any product back.

Quick Return Summary

Item	Uniwear Policy
Standard return window	7 days from delivery
Return request	Must be made before returning product
Product condition	Unused and unwashed
Tags	Required
Bill/invoice	Required
Return pickup	Free for eligible returns
Normal online exchange	Not available
Wrong/damaged/defective product	Replacement provided after verification
Sale/discounted products	Non-returnable
Socks	Non-returnable
Innerwear	Non-returnable
School uniforms	Non-returnable
Bulk orders	Non-returnable
Original delivery charge	Non-refundable
Eligible product refund	Full product purchase price
Refund processing	Within 7 business days after receipt and approval
Refund method	UPI / bank account
COD	Available
Order cancellation	Before shipment
Order modification	Before shipment
International orders	Not available
Manufacturer warranty	None unless specifically stated